At the end of 2018, we published a blog post about our commitments to our customers. We detailed the ways we plan to grow our booking platform and how we want to deepen our relationships with our customers.
Staying true to these commitments, we'll be transparent and honest about our progress with the previous roadmap, acknowledge our short comings and share our plans up till September 2019.
A quick review of Q4 2018/ Q1 2019
We set out to accomplish big and ambitious goals based on what our users wanted, where the tour and activity sector was heading, and what made the most sense for our business. As the months went by, there were some things we accomplished and some things we didn't due to changing goals and priorities.
What we accomplished
Zapier
We successfully integrated Zapier with TrekkSoft to provide a stable connection for users to automate their workflows.
TrekkConnect
We worked closely with our distribution partners and successfully integrated with TripAdvisor Experiences, Get Your Guide and Expedia Local Expert. This April, we completed integrations with Musement, Tiqets, TourRadar and Project Expedition. We're in the final phases of testing these connections and will be releasing them soon.
POS Desk redesign
The beta version of the Point-Of-Sale Desk was released to users at the end of March. We spent April working on bugs and other issues flagged up by our users and internal team. Today, the updated POS Desk is running smoothly and we expect it to be a great tool for operators this summer.
What we missed
Redesigning Bookings Overview, Schedules & Manifest, and the Booking Widget
We did not get to work on these tasks due to a shift in priorities. We ended up spending more time on the POS Desk, tweaking and refining the tool to make sure it's ready for the high season.
Read more: Product Roadmap for Q4 2018 to Q1 2019
Product roadmap and goals for Q2/Q3 2019
TrekkConnect continues to integrate with more Online Travel Partners and 3rd party distributors
As we grow our booking platform, we'll be working closely with our distribution partners to build powerful integrations to get your products in front of the right audience.
We currently have over 20 online travel agents in the pipeline at various stages of integration and will be working hard to get them fully integrated, as well as securing integrations with other players in the industry.
Designing a great user experience for you and your customers remain our priority
In the next 6 months, we will continue building out our booking tools to make sure you have access to all of TrekkSoft's features across devices, including the web app, the mobile app and the POS desk.
With the launch of the POS Desk, we'll be standardising workflows for our other tools, starting with the mobile app. The goal is to have the same workflows across platforms so that performing tasks like retrieving your guest manifest or checking a guest in can be easily done on any device.
When it comes to the Admin Desk, we're redesigning key pages such as the Activities Overview and the Bookings Overview pages. Similar to our goals in Q4 2018 and Q1 this year, we want to enhance the user experience of the back-office to make it easier and quicker for you to complete your daily tasks.
In Q3 2019, we also want to work on automated multi-lingual notifications. We're aware that English notification emails are being sent when bookings are made in different languages via the POS Desk. We hope to rectify this problem and ensure that all automated notifications are translated as well
Lastly, our product team will be working on infrastructure upgrades to reduce the load times and increase the stability of our system.
As a TrekkSoft customer, you will be notified of these new changes. Please share your feedback and suggestions with us in the Community forum.
