Europe's largest walking tour company thrives with TrekkSoft
As one of our largest customers at TrekkSoft, SANDEMANs NEW Europe have also been one of the most successful. TrekkSoft is a vital tool for their business. They take bookings in advance and their guides rely on the mobile app. Due to the seamless experience their customers receive, the company is now able to expand even further.
SANDEMANs NEW Europe is a young, dynamic, international company offering city tours in 20 European cities. They run over 80 tours daily, cater to thousands of guests every week, and connect travelers with over 200 freelance guides worldwide. This makes them the largest walking tour company in Europe, and they offer free walking tours as well as specifically-designed paid tours in every city.
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Challenge
SANDEMANs NEW Europe wanted a booking system that could handle their free and paid tours and manage bookings across their many locations.
The free walking tours are consistently most popular, with customers able to pay a tip of any quantity when the tour comes to an end. In order to manage both these and their paid tours, SANDEMANs NEW Europe required a team and system that were both efficient and meticulous. In order to avoid overcrowding and chaos at the meeting point, they needed a system that would enable registration in advance.
Results
TrekkSoft's booking system addressed the two main priorities that SANDEMANs NEW Europe wanted:
- An integrated booking system to handle both free and paid bookings
- A way to provide guests with their tour details and avoid confusion
Now they can use TrekkSoft’s other features to make day-to-day tour management easier and help grow sales.
The release of TrekkSoft’s mobile app and card reader has made it possible for tour and activity providers to take bookings on-the-go. All that is required is internet access, and a tour guide or agent can take bookings and make changes right on their mobile device. As the changes document across all platforms, you never have to worry about overbooking.
SANDEMANs NEW Europe is continuing to grow. While already the largest walking tour company in Europe, they have recently expanded to New York City and are looking to build their business in other American cities.
